Data Privacy

This privacy notice explains the personal data Live Santa Video Calls retain about you, our legitimate interest in its processing, how we’ll store and handle that data to keep it safe, and how you may request for your data to be deleted.


Live Santa Video Calls is operated by Great Grottos Ltd. Outside of Santa Calls, we operate Christmas Grottos in the UK's top retail schemes. The privacy of our customer data is paramount to us. 

We process the personal details submitted during your booking. These include adult name, child name, age, location, contact number, email. We will also store any personalisation details if you complete this option.

We use your personal data so we may provide a live video call with Santa.

It is hosted at a secure data centre.

Only Great Grottos’ head office team via secure log on.

No other organisation will receive your data.

How long do we keep it? We will keep your personal data for as long as is necessary for servicing the call. At the end of that retention period, your data will be deleted completely.

You may ask at any time for your personal data to be deleted in full by emailing Please know, it will not be possible to provide your call without your data.

Your call is encrypted. It is not possible for anyone except yourself, Santa and Great Grottos to see or hear your video call. Great Grottos retain access for the purposes of fault resolution.